Warranty & Returns
In respect of purchases of the above-named products, Data Conversion Systems Ltd (“dCS Audio”) provides a 3-year limited warranty for the above-named products against defects in materials and workmanship when purchased from a dCS Audio-authorised dealer (“Dealer”). If the product is purchased and registered with dCS within 6 months of the date it was originally shipped from dCS, we will start the warranty on the purchase date. For units registered later than 6 months from the ship date, we will start the warranty from the ship date unless the registration is supported by the original sales invoice. The 3-year warranty period will start no later than 6 months after the ship date from dCS.
This limited warranty is transferrable to a subsequent Customer, but only for the remainder of the unused portion of the limited warranty and when the product is purchased from a dCS Audio-authorised Dealer. Transfer of warranty requires the subsequent owner to register the product with dCS. Any warranty claims by the subsequent owner will require proof of their purchase from a Dealer to validate the warranty claim.
If you think there is something wrong with your product, you must contact your Dealer. We will always try to fix any fault remotely before authorising a return.
If the Dealer authorises the return, the Dealer will require the faulty product to be returned for evaluation and diagnosis. You should return the product to your Dealer in the first instance. If the product is found to be faulty following our examination and investigation, we will, at our discretion either: (a) repair the product using new or refurbished parts; (b) replace the product with an equivalent new or refurbished product to an equal value. Where there is a valid warranty claim, this warranty covers parts and labour. It does not cover shipping charges or tax/duty.
We would advise that you keep the original box and packaging for the full warranty period in case of a need to return equipment.
Any product retained by us following the finding of a fault becomes our property.
The returned product (whether repaired or replaced) will be covered for the remainder of the warranty period. If the warranty is due to expire within six months of the date of any warranty repair, we will warrant the repair (not the unit) for a period of 6 months from the date the repaired unit is shipped from dCS.
Claiming under this Warranty
If you encounter any problems with your product, please contact your Dealer for advice, quoting the model, full serial number, software version number, and giving a detailed description of the fault. Your Dealer will then advise you on the actions that need to be taken. When returning a unit, the original packaging should be used to avoid any potential transit damage. Replacement packaging sets may be purchased from dCS if required.
During the warranty period, there will normally be no charge for parts or labour.
In respect of purchases of the above-named product in the United Kingdom, the European Union, USA, Canada, China, Switzerland, Norway, Hong Kong or South Korea (“Certified Countries”), Data Conversion Systems Ltd (“dCS Audio”) provides a 3-year limited warranty for the above-named product against defects in materials and workmanship when purchased directly from dCS. The 3-year period commences on the date of delivery to you.
If you think there is something wrong with your product, you must contact our Customer Service Team for guidance. We will always try to fix any fault remotely before authorising a return.
If we authorise the return, we will require the faulty product to be returned for evaluation and diagnosis. If the product is found to be faulty following our examination and investigation, we will, at our discretion either: (a) repair the product using new or refurbished parts; (b) replace the product with an equivalent new or refurbished product to an equal value; or (c) provide a full or partial refund of the original purchase price to you in exchange for the product. However, we do reserve the right to reduce any refund by way of a deduction for use, to take account of the use that you have had of the product in the period since purchase. Where there is a valid warranty claim, this warranty covers parts, labour and shipping.
We will require you to pay for the return of the product to us and if a fault is found, we will reimburse that return cost to you. The product should be sent using an established delivery service and packed according to our instructions. We would advise that you keep the original box and packaging for the full warranty period in case of a need to return equipment. You should keep a receipt (or other evidence) from the delivery service as proof of shipping (including the date of shipment). If you don’t do this and we don’t receive the goods at all, or within a reasonable time, we can’t refund you the price or replace the product, whichever is appropriate.
If no fault is found upon investigation or the fault is not covered by this warranty, we will require you to pay for the return of the product to you, payment to be received before we ship the product to you. If the fault is not covered by this warranty, you will be required to pay for parts and labour on any repair.
Any product retained by us following the finding of a fault becomes our property.
The returned product (whether repaired or replaced) will be covered for the remainder of the warranty period.
This warranty is not available to you if you are resident in any country which is not in the list of Certified Countries above.
Claiming under this Warranty
You will need to:
Provide proof of purchase
Provide information about the symptoms and causes of the problems experienced
Reply to any questions we raise, including requests for the serial number of the product, the model, the firmware version, peripherals connected to the product, any error messages displayed, your actions performed before the problem manifested itself and any measures you may have taken to solve the problem
Update the firmware to the most recent version before proceeding with the returns service as this forms part of troubleshooting and attempts to resolve the issue remotely and without the need to return the product
Follow the instructions issued to you by dCS Audio, including instructions not to send to dCS Audio any products or accessories for which no repair or replacement service is available, and to follow the instructions to pack the product according to specific shipping instructions
The provisions of this limited warranty are in addition to your statutory rights.
This warranty is the sole and exclusive warranty provided by dCS Audio regarding the product and dCS Audio’s liability is limited to as set out in this warranty and any financial remedy shall be limited to the purchase price of the product.
This warranty does not cover defects or damage arising from or caused by:
Normal wear and tear.
Misuse, mis-handling or other accidental damage caused by you, including screen burn arising from leaving a unit switched on and inactive for prolonged periods.
Failure to follow maintenance instructions provided or to take reasonable care of the product.
Components that are not part of the product, including products not supplied by dCS Audio (for example, cables, mains regenerators, headphones, amplifiers), whether or not such items were purchased at the same time as the covered product.
Extreme environmental conditions (including extremes of temperatures or humidity);
Extreme loads or pressures applied to the product.
Extreme electrical loads, static electricity or interference, fluctuations or voltage peaks in the power supply.
Use of the product for anything other than private and domestic purposes.
Repairs not carried out by dCS Audio or an authorised dCS Audio partner.
Damage caused by unforeseeable circumstances (including but not limited to lightning, fire or water damage) or other external events.
Returning the unit in inadequate packaging.
The warranty does not cover purely cosmetic blemishes on the product arising following receipt by you, particularly scratches, dents and dust.
This warranty shall be rendered null and void if:
The product is used in any professional or commercial environment or for any purpose other than purely private and domestic use.
There is any attempt to modify the product, or the serial number has been removed.
There is any attempt by you to alter, remove or interfere in any way with the paint or finish of the product, except that any manufacturing defect to the paint or finish is covered under this warranty.
This warranty only applies to the above-named product when it has been purchased from our website or from a dCS Audio-authorised dealer.
This warranty is for only the product referred to above and therefore does not extend to any accessories such as cables and headphones.
dCS reserves the right to apply a service charge if a product returned for warranty repair is found to be operating correctly, or if a product is returned without a returns number being issued.
This warranty covers parts and labour only. It does not cover shipping charges or tax/duty.
Our dealers or distributors are not authorised to extend the terms of this manufacturer’s warranty. dCS cannot accept responsibility for any attempt to do so.
The supply voltage must remain within +/-10% of the A.C. voltage specified on the back panel
The supply frequency must be in the range 49Hz to 62Hz
Ambient temperature range: 0C (32F) to 40C (104F), non-condensing
Do not install the unit near heat sources such as radiators, air ducts, power amplifiers or direct strong sunlight